Privacy and terms

Terms & Conditions


Coronavirus Booking Guarantee:

- A low deposit of 30% to secure the booking.
- The balance payment will not be due until 30 days before the holiday.
- In the event of Corona Virus restrictions, no refunds offered but flexibility to move bookings

Check in / Check out

Check in time is 4:00pm and check out time is 10:00am

Arrival / Departure

Bookings run from 4pm on a Friday or a Monday. Please do not arrive on site before 4pm. We request that guests should leave by 10am on the day of departure. You are requested to leave the yurts and facilities the way that you found them, returning any items to the appropriate place.

Bookings

Bookings are only valid on receipt of a completed booking form and 50% deposit. The final balance is then payable 8 weeks prior to your stay. If the final balance has not been received by this time we reserve the right to cancel your booking and retain your deposit.

Please use our online booking system.  If you do not wish to use the system then please contact us via e-mail with your preferred dates. We will then confirm your dates via e-mail and send you a booking form. Please e-mail your completed form back to us and pay the 50% booking deposit, our banking details are on the form. Only upon receipt of the booking form and deposit is the booking secured.

The balance is payable eight weeks before your arrival. At the time the final balance is paid a returnable deposit of £100 is also payable to cover damage, breakages or any extra cleaning that may be required. This will be returned within 14 days following departure less deductions, if applicable.

Cancellation

We recommend that you take out a cancellation insurance at the time of booking your holiday or event. Please contact immediately should you need to cancel your holiday. In the event that you need to cancel your holiday more than 8 weeks prior to your arrival date, Tremeer Farm reserves the right to retain the 50% deposit. In the event that you need to cancel less than 8 weeks prior to your arrival date, you will be responsible for the full cost of the holiday. We will make every effort to re-let your yurt and refund your money less £100 administration fee per yurt or Long Barn.

Group bookings

The groups organiser is responsible for completing the booking form and advising Tremeer Farm of any changes to the group prior to arrival. He/she is responsible for co-ordinating all deposits and balance payments. It is a condition of your booking that the total number in your party does not exceed the total number on the booking form. We strongly advise group organisers to take out cancellation insurance.

Smoking

Smoking is not allowed in the yurts or other buildings. Please do not use oil or gas lanterns in the Yurts. We provide a lantern for each Yurt but you should bring Torches.

Safety

Tremeer Farm is a family run small holding. We do our very best to provide a safe environment, never the less there are many hidden dangers on a farm. Please be responsible for your children’s safety at all times, particularly around pizza oven, wood-burning stoves, the hot tub, campfires and the animals. Please ensure that your children always wash their hands thoroughly after having contact with the chickens and animals. Because of the animals we do not allow dogs or other pets on site.

There is a walk up hill to the yurts across an uneven field, for which a reasonable degree of fitness and care is recommended.

Wood burning stoves/fire safety: Please don’t leave a stove alight unattended. Never hang anything on or close to the fireguards or close to the wood burning stoves. Always wear gloves when tending to the wood-burning stoves. Please do not have any naked flames in the yurts. On arrival please read the safety book in your yurt.  Please keep candles in the candle lanterns provided.  We do not allow oil or gas lanterns in the Yurts, we will supply you with a re-chargeable lantern.

Breakages

At the time of paying your final balance we request a refundable deposit of £50 against breakages. We request that you advise us of any damage/breakages as soon as possible in order that they may be replaced/repaired as soon as possible. You will be responsible for any serious damage/breakages occurring during your stay.


Privacy Policy

At Tremeer Farm, accessible from https://yurtscornwall.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Tremeer Farm and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Tremeer Farm. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Online Generator of Privacy Policy.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you book a stay, we may ask for your contact information, including items such as name, company name, address, email address, telephone number and payment information.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

Tremeer Farm follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Tremeer Farm uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and/or other information.For more general information on cookies, please read "What Are Cookies" from Cookie Consent.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Tremeer Farm.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Tremeer Farm, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Tremeer Farm has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Tremeer Farm's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

- The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
- If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.